33bmd Privacy Policy
Your personal information is very important to us. In this policy we have clearly explained how 33bmd collects, uses, and protects your information.
Introduction and Scope
33bmd ("we", "our", or "platform") operates a secure online gaming service for players in Bangladesh. This privacy policy explains what information we collect when you use our website (https://33bmd.cam), how it is used, and what steps we take to protect your information.
By registering on our platform or using our services, you agree to this privacy policy. If you do not agree with these terms, please refrain from using our services.
33bmd provides services only to those aged 21 or above. If we become aware that a minor is using our platform, we will immediately close their account and delete the associated information.
Scope of This Policy
- Website Visitors
- Registered Members
- Users Making Deposits and Withdrawals
- Those Who Contact Us via Live Chat and Email
- Participants in Promotions
Information We Collect
33bmd collects only the information necessary to provide our services.
Identity Information
Information you provide at the time of registration includes:
- Full Name
- Date of Birth
- Email Address
- Username and Password
Financial Information
For processing transactions we collect:
- bKash / Nagad / Rocket number
- Bank Account Details
- Deposit and Withdrawal History
- Transaction Amount and Time
Technical Information
Information collected automatically includes:
- IP Address
- Browser and Device Type
- Date and Time of Visit
- Cookie and Session Data
Gaming Activity Information
To improve your gaming experience we keep:
- Gaming History and Results
- Bonus Usage Records
- Preferred Game Categories
- Session Length and Activity
Contact Information
Information collected when you contact us:
- Live Chat Conversations
- Email Message Content
- Complaints and Suggestions
- Support Ticket Details
Verification Information
Documents required to confirm identity:
- National Identity Card (NID)
- Passport or Birth Certificate
- Proof of Address
- Proof of Payment Method
Purpose of Using Information
33bmd uses your information only for specific and legitimate purposes. We process your personal information for the following reasons:
3.1 Service Delivery and Operations
We use your information to create and manage your account, process deposits and withdrawals, provide the gaming experience, and apply bonuses. This information is essential for enforcing the minimum ৳200 deposit and ৳500 withdrawal limits.
3.2 Identity Verification and Security
We use identity information to prevent fraud, complete the KYC process, and ensure account security. All transactions are secured using SSL encryption.
3.3 Customer Service and Support
We use contact information to resolve your issues through 24/7 Bengali live chat support and to respond to your complaints appropriately.
3.4 Responsible Gaming
We use gaming activity information to monitor your playing patterns, identify problematic behaviour, and effectively apply responsible gaming tools.
3.5 Service Improvement
We use technical and gaming information to analyse platform performance, develop new games and features, and further enrich the user experience.
What We Do Not Do
- We do not sell your information to third parties
- We do not share with unauthorised third parties
- We do not send unnecessary marketing messages
- We do not store information beyond what is needed
- We do not profile you without your consent
Information Sharing and Disclosure
33bmd shares your information with third parties only in limited circumstances. Those circumstances are described in detail below.
| Recipient | Reason for Sharing | Safeguards |
|---|---|---|
| Payment Processors (bKash, Nagad, Rocket, Bank) |
To complete deposit and withdrawal transactions | Only information necessary for the transaction, via encrypted connection |
| Game Providers (PG Soft, Pragmatic Play, JILI, etc.) |
To run games and verify results | Minimum information transmitted, secure API connection |
| Technology Infrastructure (Hosting, Security Services) |
Technical operation of the platform and cybersecurity | Data processing agreement, with encryption |
| Legal Authorities (Courts, Investigative Bodies) |
When required by a valid legal order or investigation | Only when mandatory, limited information provided |
| Anti-Fraud Services | Fraud detection and money laundering prevention | Anonymised data used wherever possible |
Cookie and Tracking Technology
33bmd uses cookies and similar tracking technologies in your browser. Cookies are small text files stored on your device that help improve the functionality of our site.
Types of cookies we use:
Essential for the basic functionality of the site — keeping login sessions active, remembering language preferences. These cannot be disabled.
Remembering your preferences and improving widgets and the interface. You can disable these and still use the site, though some features may be reduced.
Collect usage statistics to help improve the service. These collect data anonymously.
You can manage cookies at any time by changing your browser settings. Keep in mind that disabling certain cookies may cause some features of 33bmd to not work properly.
We do not use third-party advertising cookies and our cookie data is not shared with any advertising network.
Cookie Management Guide
- Chrome: Settings → Privacy → Cookies
- Firefox: Preferences → Privacy and Security
- Safari: Preferences → Privacy
- Session cookies are deleted automatically when the browser is closed
Data Protection Measures
33bmd applies industry-standard technology and processes to protect your information.
Encryption
All data transfers are secured by SSL/TLS encryption. Stored information is also kept in encrypted form.
Access Control
Only authorised staff can access your information. Every access is logged and monitored.
Security Audits
Regular security reviews and vulnerability assessments are conducted to keep our systems secure.
Backup and Recovery
Data is backed up regularly and a disaster recovery plan is maintained.
Our Responsibility in Case of a Security Breach
If a data breach occurs and it affects your information, 33bmd will notify the affected users by email within 72 hours of detecting the incident. The notification will include details about the nature of the breach, the type of data affected, and the steps we have taken.
Your Rights & Choices
33bmd believes that you should have control over your own information. All of your rights are described in detail below.
| Right | Description | How to Exercise |
|---|---|---|
| Right to Access | You can request a detailed list of what information we have collected about you. | Submit a request by email — a response will be provided within 30 days. |
| Right to Rectification | You can request correction of inaccurate or incomplete information. | Contact us via live chat or email. |
| Right to Erasure | In certain circumstances, you can request that your information be deleted (subject to legal obligations). | Submit along with your account closure request. |
| Right to Object to Processing | You can object to the processing of your information for specific purposes. | Send a written request by email. |
| Right to Data Portability | You can request a copy of your data in a machine-readable format. | Request by email — will be provided within 30 working days. |
| Right to Restrict Processing | In certain circumstances, you can request that the processing of your information be restricted. | Send a written request to support. |
Data Retention Period
33bmd retains your information only for as long as it is necessary or legally required. The retention periods for different types of data are listed below:
- Account Information: For as long as the account is active and for at least 5 years after closure.
- Financial Transaction Records: 7 years in accordance with anti-money laundering regulations.
- Communication History: 3 years from the date of last contact.
- Gaming Logs: 2 years for dispute resolution purposes.
- Technical Logs: Generally 90 days.
- Identity Verification Documents: 5 years after account closure.
Deletion of Data After the Retention Period
Once the specified retention period has ended, 33bmd securely deletes your information in the following ways:
- Digital records are permanently deleted
- Removed from backups as well
- Anonymised where complete deletion is not possible
- Third parties are given the same instructions
For legal reasons, some data may need to be kept beyond the specified period.
Protection of Minors' Data
33bmd provides services only to those aged 21 and above. We do not intentionally collect any information from minors.
We verify age at the time of registration. If for any reason we learn that a minor has registered on our platform, we will immediately:
- Suspend and close the relevant account.
- Delete all personal information collected.
- Initiate the process of refunding any deposited funds.
- Notify a guardian where necessary.
If you believe a minor is using our services, please contact us immediately at [email protected].
For Ages 21+
33bmd is for those aged 21 and above only. Registration by minors is strictly prohibited.
Policy Changes & Updates
33bmd may review and update this privacy policy from time to time. These changes may be necessary to keep pace with changes in law, technology, or our services.
For any significant changes, we will:
- Send a notification to registered users by email at least 30 days before the change takes effect.
- Update the "Last Updated" date at the top of this page.
- Provide a brief summary of the main changes.
- Where necessary, ask users to consent to the new policy.
If you continue to use our platform after changes have been made, you will be considered to have agreed to the new privacy policy. We therefore recommend visiting this page regularly.
How We Will Notify You
Contact & Complaint Resolution
If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. We provide support 24/7 in accordance with Bangladesh Standard Time (BST, UTC+6).
Contact Us
Live Chat Support Get instant help 24/7 through Bangla live chat. Our expert team is ready to answer any privacy-related questions.
Email Support [email protected] — for privacy-related requests, data deletion requests, or complaints. We typically respond within 3 working days.
Response Times General requests: 7 working days. Data access requests: 30 days. Urgent security issues: within 24 hours.
For More Information
Read our other policies and information that will tell you more about your data and your rights: